Frequently asked questions
How do I book accommodation?
Go to Accommodation, choose a lodge and category, select your bedspace or unit, and fill in occupant details.
I paid, but haven't received confirmation. What do I do?
Use Check my booking with your reference and phone number, or contact Support with your reference.
Can I choose who I share a room with?
If a category lets you pick your bedspace, coordinate with your group to each select spaces in the same room.
Can I change my booking after paying?
Contact Support with your booking reference — reallocations are handled by the accommodation team.
What do I need at check-in?
Your booking reference and a valid ID matching the occupant name on the booking.