Privacy notice
Here’s what information is used to arrange your accommodation and how it is handled.
Information collected
When you book, we collect the booker’s and occupants’ names, phone numbers, email addresses, and gender where required for room allocation. If you contact support, we also collect the contact details and message you provide, including your preferred way for the lodge coordinator to reach you.
How information is used
Booking information is used to process accommodation reservations, allocate rooms, coordinate check-in, and provide booking support. Support contact details help the accommodation team and relevant lodge coordinator follow up on your request.
Access and payments
Booking details are available to authorised accommodation staff for these operational purposes. Roommates do not see one another’s contact details. Payments are processed through Paystack; YMR Accommodation does not store your card details.
Storage and retention
Booking records are kept for the event and for a reasonable period afterward to support payment reconciliation and guest support. Access to booking information is limited to authorised accommodation staff.
Questions about your information
If you have a question about information connected to your booking, contact the accommodation team through guest support and include your booking reference where available.
Contact guest support